Privacy Policy

Scope

This policy describes how Atellagent, Inc. handles information from our website and contact forms, hosted platform and workspaces, agents and workflows, desktop apps, Atellagent Client and customer-configured connections to other services.

It does not replace the Customer Agreement or separate data processing terms that apply to your use of the service. Connected services and model providers also have their own terms and privacy practices. An organization using Atellagent controls the information it submits and the connections, permissions and policies it configures. Where we process information on its behalf, we do so to provide the service under the applicable agreement.

What we collect

We collect information needed to provide the features you use, operate the service and respond to requests.

How we use it

Sharing

We do not sell or rent personal information collected through our website. We may share information with providers that help us host and operate the website and platform, deliver contact requests, process payments, provide support or protect the service, subject to appropriate confidentiality and operational controls.

Platform information may be sent to the model providers and connected services involved in a configured feature or customer-directed action. Outputs, shared workspace or workflow records, discovery reports and operational evidence may be available to users or administrators as permitted by the product's access controls. Connecting one service does not mean every connected service receives every request.

Public pages may load fonts, styles or scripts from third-party delivery services. Those services receive network request information, which can include your IP address and browser information. They operate under their own privacy practices.

We may also disclose information when required by law, to protect our rights or security, or in connection with a corporate transaction such as a merger, financing, or acquisition.

Atellagent and the providers involved in a feature may process information in countries other than your country of residence, where privacy laws may differ. This policy does not promise a particular data residency location or dedicated infrastructure. Any separately agreed processing terms also apply.

Retention

We retain contact requests for business follow-up, sales evaluation, recordkeeping, and security purposes. We retain technical and operational logs for troubleshooting, abuse prevention, and infrastructure monitoring for periods that are appropriate to those purposes.

Platform retention depends on the record, features used, the applicable plan's retention windows and available customer controls. Connection information, policies, decision and audit evidence, workflow records, messages, summaries and memory can have different lifecycles. Automated lifecycle cleanup removes records beyond applicable retention windows. A plan downgrade or lapse can shorten those windows; see the Customer Agreement and Tier Schedule before changing your plan or exporting information you need to keep.

Deleting an original message or source object does not necessarily remove every retained copy immediately. Retention and deletion procedures vary by feature and connected service. Any backup copies follow their own lifecycle; this policy makes no backup, recovery or durability commitment.

Disconnecting a service or withdrawing an authorization is different from deleting information already retained in Atellagent. Retained records require the applicable deletion or retention process. Removing information in Atellagent does not by itself delete your original records at a connected service. Information already sent to a connected service or model provider is also subject to that recipient's practices. Local application files and settings have a separate lifecycle from hosted records.

Your choices

Customers and authorized administrators can manage connections, permissions, policies and available retention, export or deletion controls in the product. Users can manage their own authorizations where the feature permits; organization-wide settings may require an administrator. Discovery reporting controls are available in the desktop app. The signed-in Privacy & Deletion page provides available account and organization actions; it is separate from this public policy.

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or a copy of personal information we hold about you, or to object to or restrict certain processing and withdraw consent where processing relies on it. Use the Contact page to identify a privacy request. For information processed through an organization's workspace, its administrator may need to be involved.

We may need to verify your identity and authority before acting. Some information may be retained where required for legal, security or legitimate business reasons. The Customer Agreement explains the service's pre-production limitations and customer responsibilities. The service is intended for business use and is not directed to children under 13. Contact us if you believe a child has provided personal information.

Policy updates

We will post updates on this page and change the last-updated date. Where applicable law requires additional notice about a material change, we will provide that notice.

Contact

If you have questions about this Privacy Policy or want to make a privacy-related request, please use the Contact page and identify your request as a privacy inquiry.